Hardy Patel
Best place in Rajkot to eat, chill, enjoy
“My wife and I visit the Palace monthly and I must say that the restaurant, managed by Gauravbhai and Anandbhai, is the very best in Rajkot in all aspects. Starting with the food, especially the Chinese food and the brownies, are the most authentic I have encountered in Gujarat. The ambience and aesthetics of the restaurant and the palace, including the beautiful garden, are a site to behold. Everything is nicely managed and kept up-to-date and at a very high standard.
However, the best part is the exquisite customer service provided by the staff led by Gauravbhai. Obviously, he and Anandbhai are very meticulous about each and every aspect of restaurant management. In the experience of my family and I, this is the best staff in all of Rajkot (actually all of Kathiawad!) Every staff member is extremely courteous, displays full manners, has great hospitality, embodies the best of customer service and emanates a positive mentality. Special mention must be made of Harish, Samir, and Litan, who time and again, are incredible and impressive in their service attitude towards us, their customers. Harish is especially always smiling and eager to serve his customers, being ever-enthusiastic.
This all goes back to management, I feel, being a part of the business industry myself. This is where Gauravbhai and Anandbhai get things “right”. Gauravbhai is consistently, continuously walking around as a hands-on manager, ensuring his employees perform to the highest standard and asking customers how they are, seeking feedback proactively about the food, service, etc. He even took time out of his busy schedule to give my family a tour of the incredible heritage property, explaining the history and significance of different areas in detail.
I wish more restaurants and organizations in Rajkot can display the same level of unparalled service, this is the “gold standard” in Rangilu Rajkot.”
